Privacy Policy

1. Introduction

Welcome to Xena Beauty Spa (“we,” “our,” or “us”). We are dedicated to protecting your privacy and ensuring that your personal information is treated with care and respect. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (xenabeautyspa.com), book an appointment, or communicate with us via phone or WhatsApp.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Book a spa session or wellness therapy via our online booking form or cart.
• Participate in our interactive Spin & Win lucky wheel promotion.
• Contact us via phone call, email, or WhatsApp chat.
• Request service information, consultation, or pricing details.

The personal details collected may include your full name, phone number, email address, preferred service appointment date/time, and any optional wellness notes or special requests you provide.

3. How We Use Your Information

We use the information we collect for the following legitimate business purposes:

• Scheduling, confirming, and managing your spa and massage appointments.
• Sending appointment reminders, updates, or booking confirmations via SMS or WhatsApp.
• Validating and applying your won discount coupons (such as Spin Wheel voucher codes).
• Responding to your customer service inquiries and support requests.
• Improving website performance, navigation, and customer experience.
• Complying with applicable legal, accounting, and regulatory obligations.

4. WhatsApp Communication Consent

When you choose to claim a promotional discount voucher or contact us through WhatsApp by clicking any of our WhatsApp links or buttons, you initiate a direct communication session with our customer service team. We use WhatsApp strictly to answer your questions, confirm your appointment slot, and verify your promotional discount. We do not spam or send unsolicited broadcast messages.

5. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies (including Google Analytics, Google Ads Conversion Tracking, and Meta/Facebook Pixel) to analyze website traffic, measure campaign performance, and deliver relevant advertisements to potential visitors. These tools collect non-personally identifiable information such as your browser type, device information, IP address, and pages visited.

You can choose to disable cookies through your browser settings; however, doing so may affect certain features and interactive functionality of our website.

6. Data Protection & Confidentiality

We implement appropriate technical, administrative, and physical security measures to safeguard your personal information. We treat your personal details with strict confidentiality. We do not sell, rent, trade, or share your personal contact information with any third parties for their independent marketing or promotional purposes.

7. Your Rights & Choices

You have the right to request access to the personal data we hold about you, request corrections to any inaccurate information, or request the deletion of your personal records from our appointment database. To exercise any of these rights, please contact our management team directly using the contact details provided below.